Privacy Policy

1. Introduction

Welcome to familypetmanager.com ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy governs the data collection and usage practices of our application.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you register on the platform. This includes:

• Personal Information: Names, email addresses, phone numbers, and home zip codes.
• Pet Information: Names, species, breeds, medical alerts, microchip IDs, and photos of your pets.
• Multimodal Data: Images of historical paper records, veterinary certificates, and intake forms uploaded for AI-assisted digitization.
• Geolocation Data: If you use any "Near Me" search functionality, we may temporarily request your browser's location to filter local results.

3. How We Use Your Information

We use the collected information primarily to provide, operate, and maintain our platform. Specifically, we use it to manage pet profiles, send automated system notifications (such as "Missing Pet" or High-Urgency Recovery Alerts), and facilitate communication between finders and owners. We also provide authorized Law Enforcement (LEO) officials with chronological provenance history for public safety and animal welfare verification.

4. Third-Party Sharing & Infrastructure

We do not sell your personal data to data brokers. We only share information with third-party service providers that perform essential services for us, including:

• Cloud Infrastructure: AWS (Amazon Web Services) and Vercel for secure database storage and server hosting.
• High-Urgency Communications: AWS SNS and Twilio for rapid recovery alerts, and Mailgun for automated transactional emails.
• Authentication: Google (for users who choose to log in via Google SSO).

5. The "Public Handoff" (External Registries)

To increase the chances of reuniting lost pets with their owners, our platform integrates with external verification tools, such as the American Animal Hospital Association (AAHA) Universal Microchip Lookup tool. When a user searches for a microchip ID on our platform, that query may be securely transmitted to external registries to determine where the chip is registered. Any interaction with or data submitted directly to those external registries is governed strictly by their respective Privacy Policies, not ours. Information marked as 'Public' (e.g., via the Public Profile toggle) may be indexed by search engines and viewable by anyone with the link.

6. Sponsors and External Links

Our platform may display logos or links to third-party sponsors. We do not track your activity on behalf of these sponsors, nor do we sell, rent, or share your personal information or your pet's data with them. If you click on a sponsor's link, you will be directed to their website. Once you leave our platform, our Privacy Policy no longer applies, and your data and browsing activity will be governed exclusively by the third party's own privacy policies and terms.

7. Your Data Rights (CCPA/GDPR)

We empower you with high-security tools to manage your digital footprint:

8. AI Privacy & Processing

We use Gemini (via Google Vertex AI) to facilitate paper-to-digital record migration and data evolution. Images uploaded for OCR are processed temporarily to extract pet signalment. This data is not used for external model training. User-submitted breed and color data is aggregated anonymously to evolve our community registries.

9. Cookies & Tracking Technologies

Family Pet Manager does not use advertising or marketing cookies, and we do not use any third-party analytics service that tracks you across other websites. Specifically:

• Site analytics: We use Vercel Web Analytics to understand aggregate traffic to our site (e.g., which pages are visited). It does not use cookies — visitors are identified only by a short-lived hash of the request, and no data that could identify you individually or track you across other sites is collected or stored.
• Signing in: When you log in, we set a strictly necessary session cookie so the platform knows you're authenticated. This cookie is required for the site to function and is not used for tracking or advertising.
• Payments: When you make a payment, our payment processors (Stripe and Adyen) may set their own cookies as part of completing the transaction and preventing fraud. Stripe checkout happens on Stripe's own site, not ours. These cookies are governed by Stripe's and Adyen's own privacy policies.

Because we don't use tracking or advertising cookies, we don't currently show a cookie-consent banner. If that changes — for example, if we ever add advertising or cross-site analytics — we will update this policy and add an appropriate consent mechanism before doing so.

10. Email Communications & Your Choices

Most emails we send are transactional — related to your account, your pets, or the service itself (for example: password resets, missing-pet and Rescue Relay alerts, transfer notices, and application updates). These are necessary to operate the platform and are not subject to opt-out under the CAN-SPAM Act.

If we ever send marketing or promotional email, you can opt out at any time — either from the "Personal Profile & Security" tab in your account settings, or with the one-click unsubscribe link included in the footer of every email we send, which works without needing to log in. We honor opt-out requests promptly, and every email we send identifies Family Pet Manager as the sender and includes our physical mailing address below.

11. Contact Us

If you have questions or comments about this Privacy Policy, you may contact our Privacy Officer at: privacy@familypetmanager.com

Our mailing address: Family Pet Manager, 445 Turner Drive, Benicia, CA 94510, USA